Thank you for choosing us for your travel experiences. All reservations made with us are initially confirmed via email.
You will receive a confirmation email guaranteeing that your reservation has been registered in our system. Once you have received this email, you can proceed with the partial or total payment of your reservation in order for it to be registered in our system. confirmed. We recommend that you check your inbox and, if you do not find the confirmation email, check your spam or junk mail folder.
If you have any questions or need more information about your reservation, please do not hesitate to contact our customer service team. We are here to help you every step of the way.
If you wish to reschedule your service, please contact us through one of the following emails or by phone, depending on your location:
Any changes you wish to make to your reservation must be requested at least 48 hours prior to the tour departure time.
The company reserves the right to modify the order or content of the services to ensure better customer service or due to force majeure.
For Mendoza tours: "The High Mountain Road" y "Aconcagua Experience"It may not be possible to complete the entire itinerary or access to certain high altitude areas may be restricted. The tour will still take place. In case it is not possible to reach Las Cuevas or the Aconcagua Park, the duration of the tour will depend on the regulations of Vialidad and/or Gendarmería that control the access to the area. It is important to note that even if these restrictions are present and certain areas cannot be accessed, no refunds will be made.
If you are at your destination, you can call us 24 hours a day at +54 9 261 2050528 or +54 9 261 5267200.
This line is exclusively for passengers at destination and provides rapid attention in the event of an emergency.
A discount is offered to people with disabilities who present the Certificado Único de Discapacidad (CUD) at the time of booking.
The passenger must be present at the indicated place with a maximum tolerance time of 5 minutes. It is essential that passengers pay attention to the search schedule communicated for the tour.
If the passenger is not at the meeting point at the agreed time, the tour will be forfeited without refund. Please be sure to be on time to avoid inconveniences and loss of the tour.
Please note that the search schedule may have a delay of 30 to 45 minutes due to travel time.
Policies may vary depending on the tour or service contracted. For specific details of each excursion, we recommend you review the cancellation policy section on the corresponding page of each tour.
*Transfer from Hotel to Puerto Pañuelo and return to Hotel.
Prices include taxes. However, these values are subject to change without prior notice due to possible changes in the cost of services.
Some of the tours and activities offered on our website are managed by external partners. These experiences have been carefully selected by our team in order to provide you with the best experience during your visit to Mendoza. Although we do not directly operate these services, we have chosen our partners based on their quality and value, and each experience has been thoroughly evaluated by our specialists. Therefore, we deeply value your comments and suggestions, as they allow us to continue to improve and ensure that we provide you with exceptional experiences.
By purchasing any of our services, it is considered that the customer has been informed and accepts the general conditions detailed by the company.
